Expo Location Orange County Convention Center (OCCC) North and South Buildings 9899 International Drive Orlando, Florida 32819 2015 Dates Conference: Nov. 16-20 Trade Show: Nov. 17-20 2015 Trade Show Floor Hours Tuesday, Nov. 17 – 10 a.m.-6 p.m. Wednesday, Nov. 18 – 10 a.m. – 6 p.m. Thursday, Nov. 19 – 10 a.m. – 6 p.m. Friday, Nov. 20 – 10 a.m. – 4 p.m. Saturday, November 14, 4:00 PM – 7:00 PM SOLD OUT! IAAPA Rookies & Newcomers: FEC 101 Room: S331CD Sunday, November 15, 7:00 AM – 2:00 PM 13th Annual IAAPA International Charity Golf Tournament Room: Hawks Landing Golf Club (8071 World Center Dr.) Sunday, November 15, 8:00 AM – 2:00 PM 6th Annual IAAPA Motorcycle Ride Room: Orlando Harley-Davidson, 3770 37th Street, Orlando Sunday, November 15, 8:30 AM – 5:00 PM IAAPA Institute for Attractions Managers (Sunday-Tuesday) Room: S331AB Sunday, November 15, 6:00 PM – 9:30 PM EDUTour to Fun Spot America: Focus on FECs Room: 129 Monday, November 16, 7:30 AM – 4:30 PM EDUTOUR: Zoo & Aquarium Day at Brevard Zoo Room: S230DE Monday, November 16, 9:00 AM – 10:15 AM 7 Star Guest Service: Turn Every Guest into a Fan Room: S330AB Fun Spot America: Food and Beverage Case Study Room: S310ABC HR NOW: The Frontline Speaks – Insights from the People Who are Truly Running Your Business Room: S330CD Point-of-Sale Systems: How to Find the Right one for Your Attraction Room: S230DE Security Series: Making the Most out of Your Security Systems Technology Room: S310GH The Art of Play Room: S310EF The Grand Water Park Marketing Exhibition Room: S330EF Monday, November 16, 9:00 AM – 12:00 PM SOLD OUT! Marketing and Public Relations Consulting Sessions Room: S310D Monday, November 16, 10:30 AM – 11:45 AM Designing Entertainment: Streetmosphere and Low-Budget Entertainment Solutions Room: S330GH Food and Beverage 301 Room: S310ABC Food and Beverage for Profit! Understanding F&B for Your FEC Room: S330CD Games and Merchandise Roundtable Room: S230DE HR NOW: Team-Based Rewards and Recognition Events Room: S330AB Key Indicators to Achieve Sound and Sustainable Financial Performance Room: S230FGH Security Series: Small Park Safety Room: S310GH Use It or Lose It – Transforming “Big” Data into Meaningful Information Room: S310EF Water Parks ORS – Opportunities for Revenue and Service Room: S330EF Monday, November 16, 12:00 PM – 2:00 PM SOLD OUT! Keynote: Lunch and Learn with Mark Woodbury Room: S320 Monday, November 16, 2:00 PM – 3:15 PM Advocacy Made Easy Room: S331CD Designing Entertainment: Halloween from Concept to Execution Room: S330GH FEC Promotion Roundtable Room: S310ABC From Loyal Customers to Raving Fans – An Opportunity to Learn from the Best Room: S310EF HR NOW: Performance Feedback – Keeping Employees Engaged Room: S330AB Mobile Marketing – What’s NEW, NOW, and NEXT! Room: S310GH Safety First! Creating and Maintaining an Effective Water Park Safety Culture Room: S330EF Shopped: Displaying with Purpose Room: S230DE Monday, November 16, 3:30 PM – 4:45 PM Americans with Disabilities Act Demystified: Practical Solutions for Ride Operations Compliance Room: S310ABC Designing Entertainment: A Conversation with Michael Curry Room: S330GH Emerging Trends in Immersive Design: 2015 in Review Room: S310EF Enhancing Revenue Through Entertainment: Millennial Generation Room: S230DE HR NOW: Cause and Effect – Your Employees May Not Be The Problem Room: S330AB Owning Your Social Media Room: S310GH Water Park State of the Industry Address with Chris Perry Room: S330EF Monday, November 16, 3:30 PM – 5:30 PM Five Industry Pioneers Share Secrets for Success Room: S320 Parties and Small Group Symposium Room: S230FGH Monday, November 16, 5:00 PM – 6:15 PM 2015 Food and Beverage Trends Room: S330GH Events: An Expanded Frontier for Your Business Room: S310GH How to be Ready for Litigation Every Day Room: S330EF HR Now: Supervisory Development Room: S330AB Internal Marketing for the NEXT Generation Room: S310EF Monday, November 16, 5:00 PM – 6:30 PM SOLD OUT! Museum and Science Center Reception Room: Outside S310AB Water Park Operators’ Networking Event Room: Outside S331AB Monday, November 16, 5:00 PM – 10:00 PM SOLD OUT! EDUTour to Disney’s Hollywood Studios: Entertainment – From Curtain Up to Curtain Down Tuesday, November 17, 8:00 AM – 1:00 PM SOLD OUT! EDUTour to Disney’s Animal Kingdom Lodge Tuesday, November 17, 8:00 AM – 5:00 PM IAAPA Human Resources Symposium – Taking Your HR Practices to the NEXT Level Room: S331CD Tuesday, November 17, 8:15 AM – 10:00 AM Kickoff Event Tuesday, November 17, 9:00 AM – 5:00 PM SOLD OUT! Food and Beverage Consulting Sessions Room: S310D SOLD OUT! Midway Games Consulting Program Room: S310D SOLD OUT! Retail and Merchandise Consulting Program Room: S310D Tuesday, November 17, 10:30 AM – 12:30 PM SOLD OUT! Trade Show Floor Tour: First Time Buyers Room: Meet in S230DE Tuesday, November 17, 12:00 PM – 2:00 PM FEC Lunch: Game Room Wellness Room: S310ABC Latin American Conference and Lunch Room: S320 Operators’ Roundtable Lunch Room: S230FGH Water Park Operators’ Lunch Room: S230DE Tuesday, November 17, 3:00 PM – 4:30 PM Trade Show Floor Tour: Show Production and Entertainment Suppliers Trade Show Floor Tour: Water Park Suppliers Tuesday, November 17, 3:30 PM – 4:45 PM Attractions Pricing Strategies to Maximize Profitability Room: S310GH CEO Speaks: Three Veteran Leaders Discuss What’s NEW. NOW. NEXT! Room: S310EF Epic Attractions with Chris Perry (As Seen on the Travel Channel) Room: S330GH Food and Beverage 101: Focus on Purchasing and Sanitation Room: S230FGH Fraud Detection and Prevention Room: S330CD Games 101: An Introduction to Midway Game Operations Room: S230DE Pricing, Packaging, and Profits for Your FEC Room: S330AB Tuesday, November 17, 3:30 PM – 7:30 PM EDUTour to LEGOLAND (R) Hotel Room: Legoland Florida Resort Tuesday, November 17, 5:00 PM – 6:15 PM Coaching The Sales Winners of Tomorrow… Today! Room: S310EF F&B Mini Case Studies: the Good, the Bad, and the Ugly Room: S330GH FEC School of Hard Knocks 101 – If I Could Do It Over Room: S310ABC IAAPA Hall of Fame Inductees Share Lessons Learned and Other Words of Wisdom Room: S330EF Incident Case Study and ASTM International Standards Room: S230FGH Online Fraud Management: Technology, Tools, and Trends Room: S330CD Photo Operations: Optimizing In-Park Revenue Room: S310GH Succession Planning for the Family Owned Business: The Herschend Story Room: S330AB Young Professionals Welcome to the Industry Forum Room: S230DE Tuesday, November 17, 6:00 PM – 7:30 PM Opening Reception Tuesday, November 17, 8:00 PM – 9:00 PM Young Professionals Reception Room: Tapa Toro, 8441 International Drive #260, Orlando Wednesday, November 18, 7:30 AM – 1:00 PM SOLD OUT! EDUTour: SeaWorld at Sunrise: A Culinary Tour of SeaWorld Orlando Room: SeaWorld Orlando Wednesday, November 18, 8:15 AM – 9:45 AM GM and Owners’ Breakfast Room: The IAAPA Theater Presented by Wanda Group Wednesday, November 18, 9:00 AM – 10:15 AM Ask the Experts: Games and Merchandise Room: S310GH Crisis Media Management in a Social World Room: S310EF EMV Credits Cards. Chip and Pin: What’s Next? Room: S330CD Navigating the Ever-Changing Seas Created by the Americans with Disabilities Act and 2010 Standards Room: S330EF Safety Isn’t Expensive, It’s Priceless…Understanding the True Cost of Incidents, Claims and How to Reduce Your Bottom Line Exposure Room: S330AB Security Series: Proactive Security for Amusement Parks – Suspicion Indicators Recognition and Assessment System Room: S330GH Wednesday, November 18, 10:00 AM – 11:30 AM Trade Show Floor Tour: Participatory Play Suppliers Trade Show Floor Tour: Point of Sale System Suppliers Wednesday, November 18, 10:30 AM – 11:45 AM Security Series: Security in a Guest Service Environment Room: S310GH Wednesday, November 18, 12:00 PM – 2:00 PM Amusement Parks and Attractions Constituency Lunch and Keynote Address Room: S320 Marketing and Communications Roundtable Room: S230FGH SOLD OUT! FEC Lunch: Building Group Sales for FECs Room: S310ABC Wednesday, November 18, 1:00 PM – 2:30 PM Trade Show Floor Tour: Food and Beverage Suppliers Wednesday, November 18, 3:30 PM – 6:15 PM Legends 2015: The Continuing Impact of Disneyland on the Worldwide Attractions Industry after 60 years Room: S331ABC Wednesday, November 18, 4:30 PM – 6:00 PM IAAPA Brass Ring Awards Wednesday, November 18, 6:00 PM – 7:30 PM European Reception Family Entertainment Center Reception Room: S320 Latin America Reception Room: S310ABC SOLD OUT! Carnival and Showmen’s Reception Room: S230FGH Wednesday, November 18, 7:00 PM – 9:30 PM Water Park Social Room: NBC Sports Grill & Brew Thursday, November 19, 5:30 AM – 9:00 AM SOLD OUT! EDUTour to Universal Studios Florida (R): Merchandise Mysteries Revealed Thursday, November 19, 6:45 AM – 9:00 AM IAAPA 5K/1K Fun Run and Walk, Footprints From the Heart Room: Give Kids The World Village (GKTW); 210 S Bass Rd, Thursday, November 19, 8:00 AM – 10:00 AM Asia Pacific Breakfast Room: S320 Canadian Breakfast Room: S310ABC Thursday, November 19, 8:30 AM – 12:00 PM SOLD OUT! EDUTour to Disney’s Typhoon Lagoon Water Park Thursday, November 19, 9:00 AM – 10:15 AM Blending Food and Beverage Merchandise Departments Room: S330CD CANCELLED Navigating eCommerce in a Mobile Landscape Room: S230FGH HR NOW: Women In Leadership Room: S330EF Managing and Controlling Safety, Risk and Exposure Room: S330GH Rev Up Revenue – Go-kart Tips and Tricks Room: S330AB Security Series: Manager on Duty – Tip of the Spear in Crisis Management Room: S310EF Using Affordable Customer Relationship Management (CRM) Systems to Drive Guest Loyalty Room: S310GH Thursday, November 19, 10:00 AM – 11:30 AM Trade Show Floor Tour: Laser Tag Suppliers Thursday, November 19, 10:30 AM – 11:45 AM Security Series: Making Your Attraction Safe for Kids Room: S310GH Thursday, November 19, 12:00 PM – 2:00 PM Entertainment Managers Roundtable Room: S230DE Legal Roundtable Room: S310EF SOLD OUT! FEC Lunch: Profit and Loss Room: S310ABC Thursday, November 19, 3:00 PM – 5:00 PM Career Slam Room: S230FGH Thursday, November 19, 3:30 PM – 4:45 PM 2015 Top Trends: Games and Merchandise Room: S330AB HR NOW: The Affordable Care Act – Implementation at its Best! Room: S330CD New Media Room: S310GH Theme Parks and Immersion Room: S330GH Thursday, November 19, 3:30 PM – 5:00 PM Laser Tag Symposium Room: S330EF Thursday, November 19, 5:00 PM – 6:15 PM HR NOW: Developing Effective Training Programs for Gen Y Employees Room: S330CD Managing Emotionally Charged Situations: A Role Play Experience. Room: S330EF Trend-O-Matic: Systemize Your Games and Merchandise Purchasing to Capture Trends Room: S310GH Young Professionals – Mid-Level Managers Roundtable Room: S230DE Thursday, November 19, 5:00 PM – 6:30 PM Laser Tag Operators’ Networking Event Room: S331AB Thursday, November 19, 7:30 PM – 10:30 PM IAAPA Celebrates at I-Drive 360 Room: I-Drive 360 (8445 International Drive, Orlando) Friday, November 20, 7:30 AM – 1:00 PM IAAPA Safety Institute Room: S310GH Friday, November 20, 9:00 AM – 10:30 AM Disney Innovation “ToyBox” Workshop Room: S230FGH Friday, November 20, 9:00 AM – 12:00 PM Incident Management Symposium – Emergency Response Planning Room: S230DE Friday, November 20, 9:00 AM – 12:30 PM FEC Symposium: Attractions Mix and Profitability Room: S330AB